This page tells you how to download, install, test, and use Zoom.
After you have installed the Zoom application, use the Zoom test meeting to make sure that your audio and video options are set properly. Go to https://zoom.us/test and follow the prompts.
Make sure that your computer or mobile device meets the Zoom system requirements. While you might be able to use Zoom with other, older systems, the experience won't be as good for you or for the other participants.
You should create a Zoom account; it may help you with future online activities. Your Zoom account is not connected to your WISE membership. You can use Zoom for any meeting.
If you're using Zoom on a desktop or laptop computer, you should make sure that you're using the most current version. Zoom regularly releases updates with security enhancements, new features, and bug fixes.
To check for updates, open the Zoom app, click on your profile picture in the upper right, and then click on Check for Updates.
If an update is available, follow the prompts to install the new version.
For additional information, see the Zoom help file, Upgrade / update to the latest version
To help WISE members become more comfortable with online discussions, we will hold a series of open sessions where you can practice your Zoom skills and get answers to your questions. See the Zoom Coffee Breaks page for details.
Links to classes are available on the WISE website. See Member Resources for the scheduled links. You might also receive the link from the WISE Office, class assistant, or meeting organizer in an email or by text message. A few minutes before the official start time, click on the link and follow the instructions. You may see a popup that prompts you for a password. Enter the meeting password that was included in the meeting announcement.
As you join, your microphone will be on and so you can greet your friends. Once the session starts, you'll be on mute. To ask a question, you can raise your hand using the Raise Hand feature or type a question into the chat window.
Let’s do our part in creating a warm and engaging online classroom experience with a few basic guidelines:
It will help if you have Zoom started before you click on a meeting link. You can ensure that Zoom is running with the following steps:
Raising your hand and other Zoom meeting controls
Windows or Mac
Muting and unmuting
You can mute yourself by clicking on the microphone icon that is on the lower left of your desktop screen or on the upper right of your phone or tablet.
If you're in a meeting where you've been muted by the host, you may not be able to unmute yourself. Use the Raise Hand icon to let the host know that you'd like to speak. When the host unmutes you, you might see a popup message that requests your permission to be unmuted. Choose Unmute to speak.
Tip: if your session allows you to unmute yourself, you can quickly do so by pressing and holding the space bar. (Desktop users only.) You can learn more about the Push to Talk feature at the Zoom support site.
iPhone, iPad, Android phones, and Amazon Fire tablets
On phones, the basic controls are at the bottom of your screen. Tablets have the controls on the top.
When you tap on More, you'll see additional options.
To send a message to the session host or instructor, tap on the Participants icon at the bottom of your screen. You'll then see a number of icons. (Tap on more to see all of the icons.)
We've highlighted the most frequently used icons on a computer screen.
You can join a Zoom meeting from your landline or mobile phone. You won't be able see the presentation or participants, but you can hear what's going on.
Zoom provides automatic transcriptions during classes, meetings, and presentations. After the host has enabled closed captioning, you can turn on automatic subtitles by clicking on the CC button on your Zoom screen. See the Zoom help page, Viewing closed captioning or live transcription, for additional information.
If you have a Zoom account and use that account to join Zoom meetings, the screen name (the caption beneath your picture) will show your name.
If, however, you don't have an account or haven't logged in to Zoom, your screen name will show the name of your device, such as Milo's iPad or Yossarian's iPhone.
You can change your screen name in two ways:
When you join the meeting, you can change your screen name.
|When in a meeting, go to the Participants list and click on the More option next to your name.|
|You'll then have the option to change your screen name.|
You can hide the room behind you by putting a custom picture or video behind your face on a Zoom call by using the Virtual Background feature. There are some restrictions, mostly about the graphics capability of your computer or mobile device.
Frequently Asked Questions
How can see the instructor's slide show and the participants?
My computer doesn't have a camera. Can I still participate?
When my video isn't on, Zoom just shows my name in a black box. How can I change this?